A quick note: Ed was kind and thoughtful in following up via private message. He stated that the last four newsletters sent were:
Steinberg Spotlight: Round Table
Steinberg Spotlight: Hans Zimmer
Dorico 3 Trial Version Now available
Dorico 3 is Here: Update Today!
I confirm that I did receive these newsletters. So it appears that there is not a technical issue at work here, but rather that email notifications regarding all promos and product releases simply aren’t being generated and sent.
For example, when Spectralayers was released by Steinberg, I received no notice via email. (Had there been one, I would have bought immediately.) There were also no emails regarding the recent WaveLab sale offer, the Expansions summer sale, or the vibrant e-pianos release, or a number of other special offers and releases preceding these.
Going back to my original post, I’d like to request that the communications team let Steinberg users know about all ongoing promotions and releases via email. (“Is there some process by which ongoing promotions are reliably communicated to Steinberg users? If additional sales like this are offered, I’d prefer not to miss them; yet, I don’t really have time to visit the Steinberg site repeatedly just to check for specials.”) So if the emails are simply not being produced and sent, I’d go back to my original request and ask: Could the emails be produced and sent moving forward?
Further, a matrix of preferences would allow users to decide which type of emails they wanted and how frequently they want to receive them. This is a common feature of almost all modern email delivery platforms, so shouldn’t be a challenge.
I would add that this is the easiest income that Steinberg could generate. Many Steinberg users - busy with lots of work - don’t spend a lot of time on social media, and don’t visit Steinberg.net every day - but they do check email every day. They will tend to buy Steinberg offers. So if you send them an email with a good offer or an interesting new release, many will simply buy right away. Why let this easy income go? I vote: Send the emails.