Hello,
I’ve seen several other posts about this but haven’t been able to find a solution that works. I’m using Windows 10. I downloaded and installed Dorico 6 using Download Assistant (after entering access code). I then opened up Dorico 6, which opened up SAM. I made sure I was logged into my Steinberg account. When clicking Sign In, nothing happens. Clicked again, nothing happens. I don’t get the prompt in Chrome that the person gets in the demo on Youtube (crossgrading from Finale). Here’s a list of what I’ve tried:
Changed the default web browser to Edge and Firefox
Allowed pop-ups on all browsers
Changed DNS address to 8.8.8.8, alt 8.8.4.4
Turned off antivirus software and Windows Firewall
Uninstalled SAM and reinstalled multiple times
Restarted computer multiple times
I was able to use the offline option in SAM to generate a request file. Would it be possible to email that to support and they can send me the license file? Or do I need to sign up for a VPN just to be able to activate Dorico?
Here’s the diagnostic report from SAM:
Steinberg-Activation-Manager-Diagnostics_20250510T130433.zip (43.0 KB)
Thanks for the help!
I’ve also tried running SAM as Admin, but that doesn’t work either.
Are you able to access o.pki.goog or c.pki.goog from your computer? We’ve seen problems like this on Windows where SAM is unable to access the certificate revocation list for the certificates used by our servers.
Hello Richard,
I’m not exactly sure what you’re referring to, but when I go to https://o.pki.goog/ and https://c.pki.goog/ I get Error 404 for both on Chrome, Edge, and Firefox, running as admin.
Wanted to add that for some reason SAM thinks I’m just not connected to the internet:
A solution has been found to the problem! My Windows certificate store wasn’t being updated. I had updating of root certificates disabled. You can know if this is the case for you by running Windows PowerShell as an administrator and entering in this script, then pressing Enter:
Get-ItemProperty -Path ‘HKLM:\Software\Policies\Microsoft\SystemCertificates\AuthRoot’ -Name DisableRootAutoUpdate
When you do that, you’ll see something like this:
If yours is disabled, you’ll see DisableRootAutoUpdate set to 1. This needs to be set to 0. To do that, enter this script and push Enter:
Set-ItemProperty -Path ‘HKLM:\Software\Policies\Microsoft\SystemCertificates\AuthRoot’ -Name DisableRootAutoUpdate -Value 0
If you get an error message, make sure you’re running PowerShell as an administrator. Next, check to make sure the value was changed to 0 by running the Get-ItemProperty -Path ‘HKLM:\Software\Policies\Microsoft\SystemCertificates\AuthRoot’ -Name DisableRootAutoUpdate script again. If the change was successful, close out of PowerShell and go to Windows Update and have it check for updates if needed. After that, restart your computer and run SAM again. The Sign In button should open up your default browser.
