Sample track not installed in Cubase 10 Artist

I recently upgraded from Cubase Artist 9.5 to 10.

Now, in Cubase 10 when trying to add a sample track in the project window, I get the error message: “The sampler track component is not installed. Please reinstall application”. The same happens if I try to drag and drop a sample to the Sampler Control tab in the lower zone. Though I ran installer many times again, this wasn’t fixed.

Then I explored the “Components” folder inside “Cubase 10” folder, and I found 2 sampler-related files: “Sampler track” (SRF file), and “Sampler track.dll”. I double clicked the SRF one, and got this message: “The program can’t start because the
api-ms-win-core-libraryloader-l1-2-0.dll is missing from your computer. Try reinstalling the program to fix this problem”. I don’t know if this message is related to the original issue, but just in case…

I still have my 9.5 version installed, and Sampler tracks work ok there!

Any ideas?

Thank you!!

Hi and welcome,

Have you installed from the Full Installer, please? Have you installed also Groove Agent SE 5, please?