Sampler Track cannot use on Cubase Pro 9 and 9.01.

Dear, Steinberg.

Sorry, I’m poor at English.

I purchased Cubase Pro 9 yesterday.
Currently, I’m in trouble by a critical issue about Sampler Track.


Step:

  1. Create empty project
  2. Add Sampler Track or Create Sampler Track.
    -> Sampler Control will do a whiteout by 100% accuracy.


    I did the following test.


    a. Clean install OS.
    d. Narrow one’s issue of causation, No third party plug-ins are installed because a problem becomes complex.
    b. Stop Anti Virus Software.
    c. Disable Firewall.


    I did the same test by other PC but result was same.
    Additionally, I downloaded Cubase Pro 9 Complete Installer many times but an installer is normal.


    My PC:
    OS
  • Microsoft Windows 7 SP1 x64
    CPU
  • Intel Core i7-920 2.67GHz
    Motherboard
  • ASUSTeK Computer P6T Deluxe V2
    Memory
  • Corsair TR3X6G1333C9 (*12GB)
    Video Card
  • ELSA GLADIAC GTX 260 V3 896MB
    Audio Interface
  • Steinberg UR-28M
    Cubse
  • 9.0 and 9.01
    eLicenser Control Center
  • 6.10.4.1203


    Kind regards,
    SamplerControl.zip (20.3 KB)

I add report.

The issue of Sampler Control happens in Tab only.
Drawing of Sampler Control Window is no problem.

The following URL are the movie which reproduced the issue.

In case of an ‘Add Sampler Track’:
https://drive.google.com/open?id=0B7r5B-R3mM0SMVQweFRjU1Q2Z2c

In case of an ‘Create Sampler Track’:
https://drive.google.com/open?id=0B7r5B-R3mM0SbDRqNHphbWdwLW8

The following are SHA-256 values of Cubase Pro 9:
Cubase_9_Installer_win.zip
EAE9C875CA4F6DB170354142427B3ECDE689DF48CB0B97F13D44B14558D9C92A

Cubase_9.0.1_Update_win.exe
AF9EF93D2FE532DAB2B4AB168A8382957F6B2651D41DBF5F15B00507F089CF62

Kind regards,

I thought it’s nonsense, but I did a bunch of test by other audio interface (Behringer XENYX Q802USB) in case.

=> There is no improvement.

Kind regards,

I add more information.

First, I uploaded a new movie to following URL for reference:
https://drive.google.com/open?id=0B7r5B-R3mM0SbU95d3pNbXA1Wmc

When redrawing, Sampler Control Tab is temporarily drawn correctly.

Step (after Sampler Control Tab did a whiteout).

  1. Do a or b or c.
    a. Switch Open/Close Sampler button
    b. Change Tab
    c. Resize Sampler Control Window

  2. A Sampler Control Tab is drawn correctly!

=> but Sampler Control Tab does a whiteout shortly…

Kind regards,

First, I updated eLicenser Control Center to 6.10.5.1203.

Next, I tested this issue again by several GPU driver version and familial PC.
But there are no changes in the situation.
-> Result = Sampler Control in Lower Zone does a whiteout.

Unfortunately, I cannot understand the cause of issue.
But all in Lower Zone except Sampler Control are operating normally.
So, I’m thinking it’s bug.

Kind regards,

Dear, Steinberg.

An issue was resolved.

I had been thinking that GPU or Audio Interface or these driver was the cause.
But the cause was driver of Logicool Mouse M500.
Sampler Track is operating normally after installing its latest driver (SetPoint).

I apologize to everyone.
Also, I leave movie files of Google Drive for a while.

Kind regards,