SampleTank4 crashes in Cubase and Dorico

ISDA · January 25, 2020, 7:40pm

Hello,

My Cubase Elements 10 (and 10.5 as well) crashes when I try to create an instrument track with SampleTank4 plugin (vst3).

This does not happen with other plugins (for example SampleTank3).

I’ve opened a ticket to IK MULTIMEDIA and they told me that this is a Cubase issue with plugins that use Open GL (they also send me the following link to read: [url][Cubase 10.5 crashes when loading projects - Cubase - Steinberg Forums].

I’ve noticed also that the virtual instruments of the plugin are not browseable in the media panel.

I’ve made a dump of the crash (The error is an Access Violation - Failed to access 00000000`00000000 memory address (Read Access) at a SampleTank4 memory location.).

It’s a quite big file. I’ve been able to attach only the following excerpts:

Is it this a general cubase issue?

Thank you.

Stefano

ISDA · February 4, 2020, 11:49am

Update to 10.5.10 did not solve the problem.

steve · March 21, 2020, 4:51pm

zip the dmp generated by Cubase to attach it. images are not useful.

ISDA · March 21, 2020, 5:25pm

Hello,

I’ve attached both the dumps of Cubase Elements and Dorico Elements (VSTAudioEngine .dmp file). Perhaps both programs crash for the same issue.

Both programs crash when I try to open the Sampletank4 plugin editor.

Thanks.

Regards.
Stefano

VSTAudioEngine22.1.20.518 64bit 2020.3.21 18.14.dmp (395 KB)
Cubase Elements 10.5.10.120 64bit 2020.3.21 18.11.50.679.dmp (576 KB)

zipb · March 22, 2020, 10:30am

ST4.0.9 works for me. At some point, there was a buggy version, but that’s a while ago.
CB Pro 10.5.12

ISDA · March 22, 2020, 4:30pm

Interesting, I’ve got the same ST4 version and the same cubase versione but the Elements one.

Maybe my computer i3 6GB RAM DDR3 does not cope the memory/cpu load?

Thanks

zipb · March 22, 2020, 9:07pm

Maybe deinstall and reinstall ST4? I happened to use ST4 all day, no problems.