says my eLicenser and product is registered to someone else

I want to upgrade to pro 8.5 but when i went to my products in my account it says i do not have any product registered, and when i put in mu elicenser serial number it said that it was registered to someone else. I bought this and registered it years ago. what can I do. cubase essential 4… I dont want to buy an upgrade then it doesnt work becaus the system doesnt see my original product

Perhaps you registered it using a different account that you’ve forgotten you created?

Hello there,

I sent you a PM :slight_smile: