SE3 wont complete launch - stops at: Midi Device Manager

[janxharris]

I have never had a problem with my SE3 for years until now. When I launch it, it gets to: Intitilizing Midi Device Manager and stops. I get a CubaseSE3.exe has encountered a problem and needs to close window. It gives the option to send an error report (which I can’t because for some reason it wont connect) and a data error report:

Error signature

AppName: cubasese3.exe AppVer:3.0.2.643 ModName: cubasese3.exe
ModVer: 3.0.2.643 Offset: 002d54ea

The following files will be included in this error report:
C:\DOCUME~1\JANHAR~1\LOCALS~1\Temp\e2de_appcompat.txt

My OS is Windows XP.

Anyone any idea what is wrong here?
Cheers,
Jan

[janxharris]

@Steve Fogal

I don’t know what’s going on, but maybe try a System Restore? If that doesn’t help, it can always be reveresed. Then I’d try uninstalling/reinstalling Cubase.

Did you recently update or install something? Software or hardware? Drivers? If it’s stuck when innitializing midi, maybe it’s that? Maybe explore the above.

Thanks for your reply Steve.
I did do a system restore and I have now uninstalled and reinstalled the programme, but I still get the same problem.
I have been having some problems with computer performance, so I have been trying to sort that - AVG helped. I did download a programme to search for the latest drivers (as I thought this might be the reason why the computer wasn’t at optimum performance), but I removed the programme.

So, at the moment, I still need to work out what the problem is when innitializing the Midi Device.

[janxharris]

@Steve Fogal

I don’t know what’s going on, but maybe try a System Restore? If that doesn’t help, it can always be reveresed. Then I’d try uninstalling/reinstalling Cubase.

Did you recently update or install something? Software or hardware? Drivers? If it’s stuck when innitializing midi, maybe it’s that? Maybe explore the above.

I found the following at: http://www.cubase.net/phpbb2/viewtopic.php?p=963443

The germane question is did you delete or at least rename/move the Cubase prefs folder.
Also, since you had Cubase 4 running move its prefs folder too.

I have found similar on other posts - however I am not sure where to find this prefs folder so that I can delete it. Have been searching files on the computer, but nothing so far.

[janxharris]

Update: I’ve sorted the problem.

Anyone facing similar issues should go to this knowledge base page for the solution:
https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/removing-the-preferences-of-the-sequencer/

Thanks for your post Steve.
Jan