second hand Cubase AI licence

Hi,

I bought a second hand UR22 Steinberg interface together with a download access code for Cubase AI. I was able to register the hardware itself (previous user had succesfully deregistered it in his steinberg account), but I am not able to get the registration key for Cubase AI after i use the already used (by the preious owner) “download access code”.
What has the previous owner to do in order to pass the software licence onto me?

thank you
Richard

Hi,

Please, go thru his Knowledgebase article.