What’s up with the servers? I upgraded my PC from Windows 7 to Windows 10 using a fresh install but when I want to activate my Cubase 8 AI installation it responds with an error message saying that a connection could not be established to the license server. I already tried disabling my Anti-Virus and Firewall to no avail so suspect it’s a server-side issue…
I tried it out but the installer always asks for administrator rights first. But anyways, I tried completely removing eLicenser and then reinstalling again (with admin rights) and that doesn’t solve anything…
This is really bad, I really like Cubase a lot but upgrading to Cubase Elements isn’t likely to solve it either (since what tells me that that will work?)
If you’re 100% certain that you installed elicencer as admin and that you are also running elicencer control centre as admin, then I’m stuck. It must be something in your router/firewall/av/windows setup blocking it.
Do you have any other computer to try on this connection…or can you get your computer to a different connection?
Other than this I’m afraid you’re stuck waiting for Steinberg support response and that could take some time.
One other thing to be clear…you are not trying to enter the same activation code you used before??
There is another process needed to get a new re-activation code if you had the software installed before.
But I don’t think this is related to your problem.
The license servers are up and running, which suggests a configuration problem on your side of the network.
In case all else fails, please use eLCC to create a “Support File” and send it via e-mail to Steinberg’s tech support.
PS: The eLicenser Control installer requires administrative permissions, and will request the permission elevation itself through the default system dialog.
There is no need for extra measures like starting the installer via “Run as administrator”.