Setup tab crashes app after update

Dorico
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1

I’m reaching out for support regarding an issue with the Dorico app on my iPad. After the latest update, the app has become completely non-functional for me.

I’m using the Dorico app on the latest model iPad Air (13") with the latest iOS version. The app is also up-to-date. I have a lifetime license for the app, so the update was automatic.

The problem is that every time I switch to the Setup tab, the entire app crashes and closes. This happens whether I’m working with a new project or one created before the update. I’ve tested other tabs, and the app seems to be stable in those, but the Setup tab is the only one causing it to crash. Since this is the tab where I add players, this makes the app unusable.

I haven’t been able to find a way to report this issue through the app, unlike with the desktop version, so I’m hoping this is the correct place to reach out for help.

If this forum isn’t the right place to report this, could someone please point me in the right direction for submitting a bug report for the iPad version?

Thanks for any advice or assistance!

3 Likes
2

I can’t provide any help unfortunately, but let me say this: You are exactly at the right place here to report this and ask for help! :slight_smile:

1 Like
3

I don’t use the ipad version - but I guess there should be a way for you to post your diagnostics here, so one of the team can help you.

4

I just checked on my iPad and can’t recreate it. Have you, and I hate asking this, tried rebooting the iPad? I sometimes have trouble with app updates until I do this.

5

I’m really sorry to hear of this problem, @sean2. We’ve not to my knowledge had this problem reported before. Can you please send us one or two of the crash logs from your device?

  1. Open the Settings app on your iPad.
  2. Go to Privacy & Security .
  3. Scroll down and tap Analytics & Improvements .
  4. Tap Analytics Data .
  5. You’ll see a long list of logs. Look for entries starting with the app’s name or bundle identifier (e.g., Dorico-2025-05-04-xxxx.ips).
  6. Tap the crash log to view it. You can tap the Share button to send it to e.g. your desktop computer in order to then zip it up and attach it here.
6

I am having the exact same problem and have done all of the recommended fixes to no avail. I feel that is on the developers plate for fixing’s!

7

Hi Eats,

Welcome to the forum.

Maybe you’re experiencing the same issue as mentioned here?

8

Also, the dropdown keyboard is freezing notes randomly making the app mostly unreliable.

9

Here is my diagnostic snapshot.
Dorico Diagnostics.zip (85.6 KB)

I don’t know what it’s called but I do use the iPad accessibility features to control everything with my voice.

I have also tried uninstalling and reinstalling the app but the problem persists.

10

For the time being, @sean2, you’ll need to disable accessibility features to work with Dorico for iPad. We’re looking into this at the moment, but it appears to be a problem introduced by the latest version of the Qt framework that Dorico is built on. We are working as quickly as we can to find a solution.

1 Like
11

Thank you for the response and looking into it, I hope you are able to resolve it soon as due to hand issues I have to make use of the accessibility Features and I’m a lifetime subscriber so it’s not like I can stop subscribing if it no longer works for me. Thank you again and hopefully it will get fixed soon Sean.

1 Like
12

I have the same issue. I will take a look at turning off my accessibility features to see if that remedies the problem

13

We have a fix for the accessibility-related crash now, but there are a couple of other issues we are still working on that also need our urgent attention. We hope to have a new version submitted to Apple for review in a day or two. Please bear with us.

3 Likes
14

That’s great news, thank you for making this a high priority!