Cubase 14 is crashing and it may be Altiverb. I’ve contacted their support and their request is “Could you share your Cubase project (no audio/video, just the cpr file) with me? Then I can try to reproduce the crash here.” How do I do this?
Thanks. 2024 Mac Mini Apple M4 Pro 64 GB
Upload the file to DropBox (Google Drive, or some such) and email Altiverb a link.
To elaborate on what @Googly_Smythe said…
Open your project
Delete all of the audio / video / MIDI content (not the tracks, just the events / parts).
Save the project under a new name.
This cpr file is the one you want to send to Altiverb.
Depending on the size of the file you may be able to email it or otherwise transfer it as @Googly_Smythe described.
Hi,
You can also find out by yourself, where the crash happened.
Open the *.ips file. After some system info, you will see a line:
Crashed Thread: XX
where the XX is the number.
Then you will see the list of threads:
Thread 0: ...
0 ...
1 ...
2 ...
...
Thread 1: ...
0 ...
1 ...
2 ...
...
Find the “XX” thread. Then on the top of the thread on line 0, you will find, what really crashed the system.
HI Martin,
I don’t see Crashed Thread: XX Here are a few lines near the top. There are 382 threads:
System Integrity Protection: enabled
Notes:
Extracting libpas PGM metadata failed.
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: UNKNOWN_0x101 at 0x000000000000000c
Exception Codes: 0x0000000000000101, 0x000000000000000c
Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Terminating Process: exc handler [4434]
VM Region Info: 0xc is not in any region. Bytes before following region: 4298326004
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
__TEXT 100334000-103f14000 [ 59.9M] r-x/r-x SM=COW /Applications/Cubase 14.app/Contents/MacOS/Cubase 14
Error Formulating Crash Report:
Extracting libpas PGM metadata failed.
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 CoreFoundation 0x1997dda24 CFRelease + 44
1 IOKit 0x19d24233c -[HIDEvent dealloc] + 132
2 CoreFoundation 0x1997f2d38 RELEASE_OBJECTS_IN_THE_ARRAY + 116
3 CoreFoundation 0x1997f2c74 -[__NSArrayM dealloc] + 148
4 IOKit 0x19d242324 -[HIDEvent dealloc] + 108
5 SkyLight 0x19f3ad5ac CGSEventReclaimObjects + 32
6 SkyLight
Hi,
Could you please sattach the source *.ips file?
The bold one.
Cubase 14-2025-03-12-100714.ips (601.0 KB)
Hi,
This crash is in Altiverb:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Altiverb 8 0xac6756bc8 M_CCVecFloat2::Clear() + 164
1 Altiverb 8 0xac6756bac M_CCVecFloat2::Clear() + 136
2 Altiverb 8 0xac6756824 M_CCVecFloat2::Init(M_IRIOConfig, long) + 56
3 Altiverb 8 0xac687ad7c IRC_IR::ChangeDataBufferSize(long, M_IRIOConfig const&, bool) + 540
4 Altiverb 8 0xac687c7e8 IRC_IR::CopyFieldsExceptIRData(IRC_IR const*) + 44
5 Altiverb 8 0xac6493410 IRCalculator::GetIR() + 56
6 Altiverb 8 0xac6493400 IRCalculator::GetIR() + 40
7 Altiverb 8 0xac648cf94 M_Convolution::IRC_Controller::CalculateIR_real() + 68
8 Altiverb 8 0xac648cd58 M_Convolution::IRC_Controller::CalculateIR_In_Thread() + 232
9 Altiverb 8 0xac67e6b6c M_WalkieTalkie::Broadcast(long, void*) + 192
10 Altiverb 8 0xac60ce560 AV_SelectedIRParm::SetCurrentIR(AV_IRID, bool) + 5268
11 Altiverb 8 0xac60d841c AV_SelectedIRParm::SetCurrentIR_PreferedForCollection(AV_CollectionID, bool) + 664
12 Altiverb 8 0xac611df0c AV_IRBrowser_Item_Collection::DoMouseDown(AEPoint const&) + 828
13 Altiverb 8 0xac605b868 Planet::HandleMouseDown(AEPoint const&) + 348
14 Altiverb 8 0xac6059be4 Planet::mouseDown(juce::MouseEvent const&) + 440
15 Altiverb 8 0xac6569558 juce::detail::MouseInputSourceImpl::setButtons(juce::detail::PointerState const&, juce::Time, juce::ModifierKeys) + 5212
16 Altiverb 8 0xac64e3e74 juce::ComponentPeer::handleMouseEvent(juce::MouseInputSource::InputSourceType, juce::Point<float>, juce::ModifierKeys, float, float, long long, juce::PenDetails, int) + 504
17 Altiverb 8 0xac655cdec juce::JuceNSViewClass::asyncMouseDown(objc_object*, objc_selector*, NSEvent*) + 204
18 Foundation 0x19de4d7a0 __NSThreadPerformPerform + 264