Shuttle Pro setup problems

I have a Contour Shuttle Pro that I was using in my Edius NLE system and wanted to use it in Cubase 9. I loaded the Shuttle Pro software in, went to it’s configuration settings and set it for Steinberg Cubase. In opening Cubase, none of the shuttle controls do anything. I’ve gone through the Cubase manual, internet searches, youtube, etc. and haven’t found anything on setting up the external controller. I guess I was expecting the unit to just plug and play, but that wasn’t the result. Any help you can give me would be most appreciated