SL 12 Go repeatedly crashing

SpectraLayers
1

Hi good people.

I’m trying to use SL 12 Go for the first time, in Win11. It crashes consistently after I load a wav file and start processing. Sometimes it gets to 30%, sometimes straight away. Crashes the whole system, not just Spectralayers.

I’ve also tried it within Cubase 15 Pro, and the same thing happens. Either closes down Cubase, or more likely crashes the whole system soon after processing. I’ve downloaded the latest version of Cubase 15, and re-installed the latest version of SL12 again, and restarted the computer. No go.

I’ve tried to attach the crashdump file, but it’s around 46Mb, and it seems that 4Mb is the largest attachment permitted here. A crashdump file was not generated for the Cubase crashes.

I’ve checked previous posts about crashing, but they are all several years old.

Any further advice?

2

Can you please check the crash report in the Windows Reliability Monitor and maybe even copy and paste it here? Sometimes this is very helpful to pinpoint the cause of crashes.

3

I updated my graphics driver, just in case. No change in behaviour.

I deleted the very large crashdump file, thinking that a new one would be smaller. Tried SL12 standalone again, it crashed and forced a system restart immediately I commenced a process, and didn’t save a dmp file.

I then tried SL11 standalone, which is also installed, just to see what would happen. This time it got about 80% through the unmix process and then crashed again, restarting the system. No .dmp file saved.

:frowning:

4

More details would be required here. ‘Start processing’ with what function? What module are you using?

5

What GPU, how much memory?
What CPU, how much memory?

6

@jgg If you cannot find the Reliability Monitor app, please click on the Windows button and type Reliability Monitor.

7

Thanks for the responses so far, I really appreciate the expertise of this forum.

I’m using the ‘Unmix Song Vocals’ function, that’s the only thing I’ve tried.

GPU Intel UHD 770, memory from Task Manager 0.5/15.9GB.

i7-13700K 3.40 GHz 32 GB RAM

Here’s the screenshot of the Reliability Monitor…

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image1178×977 72.4 KB

8

@jgg

Thanks. It would also be helpful, if you copy and paste the details of the crashes here. Not just a screenshot of the timetable.

Did you use SpectraLayers today? It seems like you had three Windows crashes today. That’s definitely not normal. Is maybe some component getting too hot? These AI models need a lot of processing resourcess. It looks like you let it run on your CPU. Make sure it doesn’t overheat.

Just in case there is a more severe problem, you can try to repair Windows.

For this, open the Windows command prompt as administrator and type

DISM.exe /Online /Cleanup-image /Restorehealth

and press Enter. This downloads up-to-date recovery files from Microsoft. Then type

sfc /scannow

and press Enter. This checks all system files and tries to repair them with the help of the recovery files.

After that, reboot your computer with the Restart option, not the Shut down option.

See also this link here: Using System File Checker in Windows - Microsoft Support

9

What graphics card are you using?

10

Looks like the iGPU of the processor.

11

Thanks once again for those responses.

I don’t have a problem with Windows, it boots up normally every time. The system is custom-built for audio, I usually only run Cubase, Dorico, plus Firefox for necessary music-related browsing, such as this post. Everything typically runs flawlessly. Those 3 Windows crashes from yesterday were all from trying to run Spectralayers.

So, I tried SL 10, which runs as SL One. It works!!! I un-mixed Vocals from a stereo audio file, it’s perfect! (I had earlier versions installed as they were available from Cubase installations, but had never used them until this week.)

I then tried SL 11 again, of course, to see what would happen. Same behaviour as yesterday when trying to un-mix vocals. It got to 11%, then froze for a moment, followed by Windows Blue Screen.

The blue screen message says something like “your system ran into a problem and needs to restart. We’re collecting info and will then restart for you”.

It also reports Stopcode: Clock Watchdog Timeout

It didn’t restart by itself on this occasion, it locked up on the blue screen, I had to manually shut it down. I gave it a minute or two of rest, and Windows booted normally like nothing had happened. No crashdump file.

I looked up the Stopcode. As @Sophus hinted, it could be CPU overheating, or driver problems. As reported, I yesterday updated the Graphics driver, so it’s not that.

Mmmm, I’m going to contact my system builder for more in-depth advice about this. I don’t like to get my hands too dirty with this stuff.

Many thanks again for your attention, much appreciated.

12

Your CPU may be overheating but it may be something else. SL11 or SL12 make demands upon your CPU but it shouldn’t overheat. For more details about ‘Clock Watchdog Timeout’ do an internet search to find out the details…

To find out if the CPU is overheating, try downloading Core Temp from here: Core Temp . Install and take a look at the CPU #0 temperature displayed in CoreTemp while using Unmix Song in SpectraLayers. If this temperature approaches or exceeds the ‘Tj. Max’ temperature (Thermal Junction Maximum) the CPU will attempt to throttle down and may then shut down the computer to avoid damage.

Overheating is usually due to a hardware problem. This is not directly related to SpectraLayers.

Is the CPU overclocked? If so, consider NOT using overclocking. What kind of cooler is installed? Is there sufficient airflow and cooling fans in your PC case?

Note that many PC users of SL use a separate GPU and select this in Edit>Preferences>AI Processing Device with ‘Use Shared Memory’ also selected and so avoid heavy CPU loads. Regardless, most properly built and properly functioning computers will have sufficient cooling strategies to make sure the CPU will never overheat.

13

Many thanks, @stingray.

I’m confident that the computer does indeed have adequate cooling fans, but I guess a malfunction could always occur.

I got SL11 to work by using the Fast option, instead of higher quality. Using Core Temp as you suggest, I can see that the temp of some cores peaked at 80-88 degrees celsius.

If I choose a higher quality in SL11, it crashes Windows with the Blue Screen described above, without enough time to see any high readings from Core Temp.

Using SL12 was similar, using the faster option instead of higher quality. It seemed to be working ok up to around 60%, with Core Temp on most cores peaking at 70+ degrees. Then it crashed Windows with the blue screen again.

So thanks again, I’ll talk to my tech guy and try to resolve it that way.

14

You didn’t tell us if your CPU is overclocked. Is your CPU overclocked?

Just wondering, did you already follow the above advice?

Your SL12 result seems to confirm there’s an underlying issue. Excessive temperature is best viewed as a symptom - it’s not the actual source of the problem.

As mentioned, try doing a search for ‘Clock Watchdog Timeout’, for example: Understanding and Fixing Clock Watchdog Timeout on Windows 11 - Ricky Spears or How to Fix Clock Watchdog Timeout Error On Windows 11/10

Methodically going through the various solutions might help resolve the issue.

15

Thanks so much @stingray for your great suggestions. No, the CPU is not overclocked.

My computer builder says that the i7 13th and 14th generation chips have had some ‘degradation’ problems. So I’ll be taking it back to him soon for him to do more tests. He might first try updating the bios, but likely will replace the CPU. I’ll report back when I’ve had a chance to have him take a close look.

Many thanks for all the help so far!