How to get smart quotes to work in a text box?
Enter the hex code for example 201e and then press OPTION/ALTx
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If you’re on 6.1, there’s an Engraving Option ( > Text) for having Smart Quotes everywhere.
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Interestingly, this option says:

But I don’t find this to be true – I don’t get smart quotes in text frames whether or not this option is enabled.
Yes, I checked that option and made it the default but still no curly quotes in my text boxes. Not sure what is going on.
Ah: yes, that looks like a bug.
Probably easiest to type it in an app that does Smarten quotes, and then paste it in.
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Thanks for reporting this. I’ll make sure it gets fixed.
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