Hi @csurieux,
Windows or Mac OS?
I had this for a couple of times with version 6.12.8.3309
It’s really annoying and time consuming.
I could only get eLCC to work again by using the repair installer, and then had to re-register the licenses I needed to run with the software license container.
Yet there’s a way to - or at least try to - prevent this from happening:
(1)
always check if the eLicenser Control Center is the actual version, or if it needs to be updated, before any other Steinberg install process.
Which also includes that really unneccesary automated install of - let’s say - a Cubase update right from Steinberg Download Assistant (SDA, as opposed to just downloading the update package and install it at will some time later). Steinberg really shouldn’t combine too many automated installations whenever a user just wants to download major software with SDA, just to make things “easier” for some users (this is exactly what ruined a couple of eLCC installations on one of my machines).
So, even if you’d have to check that status every day, you should check if eLCC is indeed the latest version. Never open SDA before checking, since it would automatically try to update eLCC (and other things) without further asking the user. Thus, on some machines, an existing software eLicenser installation might be at risk of being ruined (most probably due to some errors within the local user rights structure - which is nobody’s fault, but can still happen).
(2)
so, never ever let an automated (bundled) installer also install eLCC during its scripted routine.
Usually, every major Steinberg install package that still also uses eLicenser will try to update all relevant utilities and eLCC (Cubase / Nuendo, → Steinberg Download Assistant, etc.).
Instead, and once you know that an update of eLCC is due, get the latest installer from Steinberg’s direct download site (and compare the versions, actual version is 6.12.8.3314 - EDITED Dec 05, 2022: new version 6.12.8.3315):
https://helpcenter.steinberg.de/hc/en-us/articles/360008841379-eLicenser-Control-Center-License-Management
Then make sure that eLCC’s installer is being run with administrator rights.
After installation, and upon starting eLCC for the first time, there should be an empty software container which has a serial number. If it has none, it’s defective (incomplete installation).
Only if that crypted software container is there, you can re-register its license number with Steinberg’s eLicensing server and use it - like you normally would - to re-register / re-download all relevant eLicenses.
Any other Steinberg installer that is being used after succesfully updating eLCC won’t likely bother you, as it should be able to detect an existing latest version of eLCC (just to auto-skip this partial install process).
Only if all this fails, then the “remove & repair” installer version of eLCC needs to be used. You can get it from here:
https://helpcenter.steinberg.de/hc/en-us/articles/206632670-Soft-eLicenser-virtual-license-container-is-missing
Hope that this helps, and best wishes,
Markus