H, I know this topic is in various places on the forum, and I have read several different sets of instructions but I can’t find instructions that correspond to what I am seeing, so I hope someone can help.
I have just installed a new graphics card and now get the message : Your system fingerprint is not valid anymore. The systems’ hardware configuration has been changed! Soft e-licenser Nr xxxxxx-xxxxxx and stored licenses have been disabled. Hardware licenses are not affected.
I assume that it is a simple case of letting the license read my new config, and as such I have checked various sets of instructions on this site and Steinberg.
So I opened the eLicenser Control Centre and see that the soft licenser number is listed (as per the message) but that Cubase is not listed next to it. (only a product called MP3 Encoder). I have clicked Perform Maintenance Tasks and all 6 steps say “OK” but my computer is still not registered next to the soft e-licenser number on the main page.
I went onto the Steinberg site and onto “My Steinberg” (as another set of instructions indicated) and again see that I have my soft e-licenser on the list under the USB e-licenser but it says that " No products found on this e-licenser". I clicked on the soft e-licenser and clicked Reactivate but got the message “There is no Soft e-Licenser to reactivate”.
So now I am a little lost as to what to do to restore things back to normal after my change of graphics card.
I am sure it is all very simple, but can someone point the way please? Thanks.