Soft e-licenser doesn't seem to have been created on this computer

I am migrating from a 2015 MacBook Pro to a new Mac Mini. I installed Cubase LE and Wavelab LE on the MBPro and it has been working fine.

I purchased a USB e-licenser so I can run on both old/new Macs. But when transferring to the USB e-licenser, getting the error message “The soft e-licenser stored on this computer doesn’t seem to have been created on this computer. Please contact your software vendor to solve this issue.”

I submitted a ticket 10 days ago and not had any response.

Can anyone suggest anything please?

Hi and welcome on the forum,

Install the eLCC Helper, which will generate the Soft-eLicenser Number, please.

Thx Martin
OK, but having uninstalled my original copies, I now have a new soft e-license but no products!

I have kept a copy of the old number.

Hi,

Then you would do the Reactivation to reactivate your license from the old Soft-eLicenser to the new one.

Perfect. All working on both machines now.

Many thanks for your help.