Soft eLicenser disabled and cannot be used for any license transactions

Hi, I purchased Cubase 12, installed it and followed the instructions exactly. But I’m having trouble with the soft elicenser, where it keeps giving me an error. Can anyone advise me on how to proceed? I’ve tried almost everything and haven’t found a solution.

It would be helpful to get some more information.
What edition of Cubase do you have, I guess it is Elements? What error do you get, try posting a Screenshot of that error, but make sure to hideany serial numbers.