Soft eLicenser - permissions error

Cubase
1

For a while now I’ve been getting a ‘soft eLicenser’ error when I launch Cubase 8. It seems to have a permissions issue with a soft license I must have installed once when evaluating a trial addition. I can still run Cubase, it’s just that it’s a bit annoying have this message pop up and stall the launch each time :angry:

I’ve run the Control Centre and run the maintenance process (several times) but that doesn’t fix the problem. I’d also quite happily remove this soft license if I could but that option is unfortunately greyed out :confused:

Suggestions?

2

Hi,

What exactly the error message says, please? Did you recen ty move to another computer or upgrade to Win10?

3

This has come up before and Steinberg posted instruction on how to remove it. Funnily enough I saw this message yesterday with no changes made to my system.

4

Is there an answer to this as I am having this problem also -

I run Cubase 9 on my dongle but the soft license is still showing in the license control centre and flags an error every time I launch Cubase

?

5

Hi,

I have this issue after every single Windows (unwanted$ update.

Always I have to run eLCC as administrator and trigger Maintenance. Then it’s solved.

6

Hi,

When I run the eLCC synchro and maintenance it says
“The Soft-elicence stored on this computer seems to be altered in an unrecoverable way. Please contact software vendor to solve this issue”

… I need to remove this ‘deactivated Soft-elicense’ from the control centre but it wont allow me… and I do not have the recommended path -
( %programdata%\Syncrosoft\SeLicenser.sel ) on my computer so I can’t delete this way either …

7

renamed it and it worked - at last