Software/license reactivation

Hi
I can’t activate elicenser on my new PC
can someone help me, please

Hi and welcome to the forum,

Current Cubase (12 and 13) are not using eLicenser anymore. Use the Steinberg Activation Manager.

If you are talking about any older Cubase version (11 or older) the license either sits on the USB-eLicenser (then just plug it in) or it sits on the Soft-eLicenser; then go thru the Reactivation prices.

hi thanks for the answer
I’m currently using Cubase LE AI Elements 9
i have the license key i have installed the Cubase again on my new pc, and after that, i went to the`Steinberg site to reactivate the key but it does not let me it says that another device is using the license

Hi,

I’m afraid this is not a real Soft-eLicenser.

everything worked perfectly on my old pc
do you mean that i have to buy the software again?
how can i contact someone from Stainberg to help me activate my software again?
or can you recommend to me what to do
thanks

Hi,

Honestly, this Soft-eLicenser looks like cracked. As far as I know, the only way to fix it is to reinstall the whole system.

You can rise a support ticket within your MySteinberg account.

1 Like

You didn’t buy any software at all, which is obvious from the text in your screenshot.