Thanks for the comments, Ed. I already did that, but there’s been no email from the Steinberg shop since. I thought I might have managed to complete the purchase, but I’ve received no notification of either confirmation or hold status.
Waiting now on some sort of reply to my email to email@example.com. I have to figure they are quite busy today.
My first attempted purchase failed and kept going back to the validation screen. I shortly found out that my credit card was refusing payment because the overseas payment was atypical for my account. Once I verified my intent with the credit card company (with a single click) I was able to return to Steinberg and purchase the software without difficulty.
I too ran into that loop when establishing crossgrade eligibility, including the initial declining of the charge by my credit card. I had to try various routes to resume, including starting my order over, and then deleting one of the two copies I had now inadvertently ordered. But it all worked out in the end.
(Something similar happened with entering my authorization code for Dorico itself – after being told it was successful, I kept seeing the verification screen. But after I quit and restarted Dorico, everything was as it should be.)
I sent my proof of eligibility and received a notice that it’s being verified and I’ll get a return e-mail sometime. I haven’t submitted payment information yet. I also received an e-mail that supposedly contains credentials for logging into the purchase site. The credentials don’t work. I hope I hear something back before long.
The team verifying crossgrade eligibility are working German business hours, so right now they’re in bed, hopefully asleep, and preparing themselves to go through several hundred more in the morning. Please be patient and you’ll hear back soon.
If you spend hundreds of dollars on crossgrade and you have definite proof that is required it is really a shame for a person to wait days to use their paid software. There should be a pre-pre-proof eligibility email address to automate this.
Please provide an email address I would like to purchase. Cubase Pro 9.5 crossgrade asap from Sweeteater inc. One of your USA distributors
Order in Limbo
Placed my order, accepted my credit card then asked for eligibility proof, sent it (this is the second time with no answer). Are they approving the charge I made? Sale ends in two days, have no idea what’s going on. Emailed Ask.com, Steinberg Customer Service, just automated response. Really hard to buy stuff here.