SOLVED ! Cubase 8 isn't starting( VideoPlayer FREEZE )

Be sure to have all windows update installed ( optional too )

first time take up to 5 Minutes to boot up , then closing and opening is really fast (at least 50% than 7.5 )


my Cubase 8 doesn’t starts it stops working during the initialisation progress

tried to reboot several times

Updated quicktime 7.7.6
last video driver 14.9 ( ati 5670 silent )
directx reinstalled

Any ideas how to solve it ?

here is the report :

Si è verificato un problema che impedisce al programma di interagire con Windows.

Firma problema:
Nome evento problema: AppHangB1
Nome applicazione: Cubase8.exe
Versione applicazione:
Timestamp applicazione: 5459524a
Firma di blocco: 4386
Tipo interruzione: 2048
Versione SO: 6.1.7601.
ID impostazioni locali: 1040
Firma blocco aggiuntiva 1: 438612a9d6b362a2ee11202f03a2dc48
Firma blocco aggiuntiva 2: 1f74
Firma blocco aggiuntiva 3: 1f74660c7edfa26c2f0b27bad4acf69c
Firma blocco aggiuntiva 4: 4386
Firma blocco aggiuntiva 5: 438612a9d6b362a2ee11202f03a2dc48
Firma blocco aggiuntiva 6: 1f74
Firma blocco aggiuntiva 7: 1f74660c7edfa26c2f0b27bad4acf69c
Freeze Player video.jpg

Hi have the same issue!
Cannot start cubase 8, I downloaded both cubase 8 pro update and full but still the same crash.
Couldn’t found any emayl to ask a steinberg support place,
Any suggestions?

hi sorry for the dalay answering your question ( at least trying to answer … )

as written i solved this problem updating windows 7 to the last update

( in particular microsoft framework the last one )

and last quicktime update ( full installer )

just this morning ( after more than a week later )

steinberg replied me suggesting to delete the preference ( in cubase 8)

forcing a clean install of preferences

let me know if this could help

Thanks Roberto for your answer, I’ll try and do what you did. let you know how it works.

Still Cubase 8 not working!!
I´ve been traying to contact technical service but as I downloaded the soft from the web, I have no one to contact here in Argentina nither on the web!!!
Can somebody tell me how to contact technical support?
this is what appears on win 7 x64 when oppening cubase 8

Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: Cubase8.exe
Versión de la aplicación:
Marca de tiempo de la aplicación: 54919ea2
Nombre del módulo con errores: Cubase8.exe
Versión del módulo con errores:
Marca de tiempo del módulo con errores: 54919ea2
Código de excepción: c000001d
Desplazamiento de excepción: 0000000002077fb0
Versión del sistema operativo: 6.1.7600.
Id. de configuración regional: 11274
Información adicional 1: e37a
Información adicional 2: e37ab3d4d24739f49e676e35e792b2f8
Información adicional 3: 8910
Información adicional 4: 8910272d0a073d0218b7dc1cbac43c19

I feel the pain. I have the exact same problem. 7.5 Cubase works, 8.05 not (videoplayer freeze). I tried all of the options above but to no success. Now I’m waiting on any form of reply from my support email. Not a promising start to my time with latest Cubase.


Update - after inspection of win event log it appears it was a graphics issue. I got a later ATI driver and now it works. I get the feeling there may be some dependency or prerequisite missing from the install of Cubase 8 as 7.5 worked straight away and even when 8.05 was installed and crashing.

Unless I am mistaken there does not appear to be any way to view statue or even update a logged support request via mysteinberg.

Javier - hope you get issue resolved too.