This is day 5 of waiting for a response from Steinberg regarding activating my Steinberg account to add my Dorico licence! My issue is very straight forward, I just cannot add my licence to my eLicencer as I am unable to activate ‘My Steinberg’ account as I am not receiving the activation emails.
I have checked my spam folder and my email address is ‘live’ and working as I am receiving plenty of emails there including the ‘Request Received’ ticket from Steinberg.
By comparison, at the same time I also had to email another music software company and had a reply the next day with everything actioned. I sent this request some time after contacting Steinberg!
I do understand that Steinberg must be incredibly busy with this new and wonderful program and it’s great that there is so much interest. I do crave just a few minutes of their time just to activate ‘My Steinberg’ account so I can finally get my licence so I can use this beautiful program.
Daniel was wonderful and kind in sending me a temporary key but, unfortunately, that is no longer working after reinstalling here. These keys can only be used once, including the trial. Thank you Daniel, your interaction here is very highly valued and appreciated.
I am trying to be patient and understanding but, at the moment, I feel that another 5 days and another will pass without resolving my account issue. This is probably untrue and it just feels that way. I don’t know if the Dorico team here can help or advise further.
Here’s hoping I’ll have some better news soon.