Last week I upgraded Cubase “AI” to “Elements” , i received the serial number in my mailbox ,added it to eLicenser
and everything it was ok! .
Yesterday i formatted my PC and have a problem with reactivate “Elements” ,
in Mysteinberg page under “my products” tab i can find only “AI” version available, when i try to put the “Elements” serial number directly to eLicenser
it says! “This eLicenser is deprecated” or " your Cdkey is already used …" and the same happens when i try to register “Elements” cdkey to Mysteinberg page.
Cubase “Elements” should be appear in “My Products” tab ? or not ?
any advice pls ?