[SOLVED] Fx pack 2 paid but don't works

maximilianm · February 9, 2020, 8:57pm

Next problem, I bought yesterday the fx pack 2 and wanna try it now but it’s not avaible… I have the bill in my mailbox… Apple said i should contact Steinberg…

Next step?

LSlowak · February 10, 2020, 10:37am

Hi Maximilianm,

Normally, the IAP should install after your purchase, or it should be able to “restore purchases” via using the similar named function in the Cubasis In-App Store.

Please let me have more information what went wrong, after purchasing the FX Pack 2 in-app purchase.

Best wishes,
Lars

maximilianm · February 10, 2020, 3:40pm

Don’t know what happened… Change from"bought" to 7.99 after a day… But now it works with the restore purchases button… Thx!

LSlowak · February 11, 2020, 10:17am

Thanks for the update, maximiliianm.
Glad to hear the problem is solved.

Best,
Lars

maximilianm · February 15, 2020, 3:07pm

Same problem… Have to click restore purchase to use Fx2… Everytime I start cubasis 3 new… In the same project… Buggy buggy…

LSlowak · February 17, 2020, 10:44am

Hi maximilianm,

That shouldn’t be the case.
If possible, please create a short video, upload it via Dropbox and share the link via private message.

Thanks,
Lars

maximilianm · February 19, 2020, 7:57pm

so after reinstall Cubasis the problem is solved

LSlowak · February 20, 2020, 12:58pm

Glad to read this, maximilianm!

Thanks
Lars