I’m helping a friend get set up to use Dorico. He had purchased Dorico 2 and never really got it to work, mainly because he had a very slow notebook. He has a new notebook and has installed Dorico 2. He has a Focusrite Scarlett 2i4 audio interface. We were able to get the ASIO driver installed and output is now playing through the main outputs of the Scarlett.
The problem now is activating the keyboard. Most apps have a setup dialog where you can see the available MIDI devices and select your input device. I guess there is no such thing in Dorico. He has the keyboard (some kind of Yamaha device) connected to the MIDI port on the Scarlett. But no notes are displaying when entering into Dorico note entry mode.
I am having to work at a distance because of the COVID situation, so I cannot guarantee all the cables are plugged correctly. I can guarantee he was in note entry mode because we did this on a Zoom teleconference where I could see his desktop. That Yamaha keyboard does have a USB interface. He tried plugging that in and heard the Windows sound of a device being installed. I don’t know if extra drivers are required to run in that mode. Notes did not play in that mode. I don’t believe he restarted Dorico after that, so it might work if we plug in the USB cable and then start Dorico. I will test that later tonight.
My real question is how one would go about diagnosing this, if Dorico doesn’t display any information about the devices it sees? I feel like I’m working blind. Any suggestions would be appreciated.