Spectralayer tells me I don’t have a licence

SpectraLayers
1

Can any help, Ive just upgraded Cubase 15 pro the new Specralayer 13 I’ve downloaded and installed it to my up to dated Mac running Tacho but I cannot enter the activation code it tells me I don’t have a licence can anyone help

2

Translation please.

You bought and own Cubase Pro 15 and when you visit your user area at Steinberg dot net, you see that purchased license there, right?

You bought and own Spectralayers Pro 13 and when you visit your user area at Steinberg dot net, you see that license too, right?

3

Ive had the upgrade Cubase for a few months I upgraded the Sprctralayer 2 days ago Ive inatalled it but all I get on Cubase the the Spectralayer go, I have the access code when I copy it in the box it says I don’t have a licence

4

Did you activate SpectraLayers in the Steinberg Activation Manager?

5

It won’t let me do it, Ive entered the access code a lot of times it says that I don’t have a licence but I 100% have it for my previous Cubase 15 pro

6

Its driving me crazy

7

What code exactly is not accepted? The one you got with the purchase of SpectraLayers 13? Is SpectraLayers listed in the Activation Manager (not the Download Assistant where you enter the code)?

8

I have the receipt of the purchase and was given the access code also when I put in the redeem section of download assist

9

my answer docent make sense does it, I was sent the long access code when I purchased the upgrade I put the access code in where it says redeem it tell me I don’t have a licence

10

What SpectraLayers update/upgrade did you buy? Could you post the info mentioned on the invoice/receipt (without the Activation Code of course)? Maybe you purchased the wrong update.

Which ones of these did you buy?

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11

one minute

12

SpectraLayers Pro 13 Update from SpectraLayers Pro 12

Follow these steps to download, install and activate

13

Ok. Do you have a license for SpectraLayers Pro 12 (the full version, not the Go edition which is part of Cubase)? If not, the update code doesn’t work.

14

tbh I don’t think I do, I only the the basic one the SpectralayerGo

15

Yep your right I will have to get in tough with Support

16

In this case, you should request a refund because you can’t use the purchased update. If you want to upgrade from Cubase 15 and its bundled SpectraLayers Go, you’d need to buy this one:

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17

Thank you I really appreciate your advice and time a lot of respect

18

You’re welcome. I hope you get everything sorted.

Here you find information on requesting a refund:

19

Man this requirement to log into your Steinberg account Self-Service page (Sign in) to authorize your “Products” before activating the software in Steinberg Activation Manager can be such a pain if you don’t recall to follow those steps in that order. That’s what I think is happening here. And it is explained in the after purchase email, yet can be entirely frustrating if user doesn’t do things in the right order.

20

Thanks very much Ive managed to get some advice from someone, we finally worked out that the upgrade I bought I wasn’t entitled because I don’t have the pro 12, ive now bought the complete pro 13 so thank you very much appreciated