Steiberg, can you reply on my ticket?

Cubase
,
1

I created a ticket 10 days ago. Still no answer. Except this way, I don’t know how I can reach Steinberg. Can you answer? Thanks.

Ticket id: #449126
@dspreadbury

2

Hi and welcome to the forum,

This is user forum…

Can we help you?

3

Thank you

I have a license for Cubase Elements 10.5 and installed it on two devices: a Mac and Windows PC. I’ve a projectfile called ‘Show 2021’ that I can open on a Windows PC, but not on a Mac. On both devices exact the same version of Elements. Watch this video to see what happens: https://drive.google.com/file/d/1dWaoUIeNxOuSPciA1AVevkNPNgGkMvIC/view?usp=sharing

Any idea?

4

I searched the ticket and found it in our suspended tickets, probably because of the attachment.
I will reply to the ticket, sorry.

5

Hi,

When you open the project, Cubase asks you for the project folder, I guess. Just select the project folder.