Steiberg, can you reply on my ticket?

I created a ticket 10 days ago. Still no answer. Except this way, I don’t know how I can reach Steinberg. Can you answer? Thanks.

Ticket id: #449126

Hi and welcome to the forum,

This is user forum…

Can we help you?

Thank you

I have a license for Cubase Elements 10.5 and installed it on two devices: a Mac and Windows PC. I’ve a projectfile called ‘Show 2021’ that I can open on a Windows PC, but not on a Mac. On both devices exact the same version of Elements. Watch this video to see what happens:

Any idea?

I searched the ticket and found it in our suspended tickets, probably because of the attachment.
I will reply to the ticket, sorry.


When you open the project, Cubase asks you for the project folder, I guess. Just select the project folder.