# Steignberg Download Assitant failing to download Video Decoder for Avid DNxHD 3.0

**URL:** <https://forums.steinberg.net/t/steignberg-download-assitant-failing-to-download-video-decoder-for-avid-dnxhd-3-0/904283>\
**Category:** Cubase\
**Tags:** feature-request, issue, video-engine, computer-and-devices, steinberg-licensing\
**Created:** [March 20, 2024, 12:03pm UTC](https://forums.steinberg.net/t/steignberg-download-assitant-failing-to-download-video-decoder-for-avid-dnxhd-3-0/904283 "2024-03-20T12:03:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Alfie](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@Alfie](https://forums.steinberg.net/u/Alfie)\
**Post date:** [March 20, 2024, 12:03pm UTC](https://forums.steinberg.net/t/steignberg-download-assitant-failing-to-download-video-decoder-for-avid-dnxhd-3-0/904283/1 "2024-03-20T12:03:47Z")

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Nothing seems to fix the very glitchy Steinberg Download Assistant

I have reinstalled and followed all the steps outlined on here:

> **[Steinberg Download Assistant fails to install or update components on startup](https://helpcenter.steinberg.de/hc/en-us/articles/360017126320-Steinberg-Download-Assistant-fails-to-install-or-update-components-on-startup?elc-version=6.12.8.4319&mediabay-version=1.1.20.42&os=win&sam-version=1.4.40.1045&sda-version=1.35.0&sia-version=1.2.2.68&slm-version=3.2.40.295)**
>
> Problem
> The following error message appears while Steinberg Download Assistant is launching:
> 
> Failed to update the following components:Steinberg Install Assistant and/or Steinberg Activation Manag...

(I’m on windows)

The error message I get is attached.

Any help would be hugely appreciated

 ![DNX Error](https://europe1.discourse-cdn.com/steinberg/original/3X/0/e/0e5e3835fcca3adcf1a887e7fe57e65542d804a2.jpeg)

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**Author:** ![JuergenP](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/juergenp/32/137487_2.png) [@JuergenP](https://forums.steinberg.net/u/JuergenP)\
**Post date:** [March 20, 2024, 1:13pm UTC](https://forums.steinberg.net/t/steignberg-download-assitant-failing-to-download-video-decoder-for-avid-dnxhd-3-0/904283/2 "2024-03-20T13:13:55Z")

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I’ve seen this error message when I did not have write permissions in the destination. Did you check that?

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**Author:** ![Alfie](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@Alfie](https://forums.steinberg.net/u/Alfie)\
**Post date:** [March 20, 2024, 1:54pm UTC](https://forums.steinberg.net/t/steignberg-download-assitant-failing-to-download-video-decoder-for-avid-dnxhd-3-0/904283/3 "2024-03-20T13:54:23Z")

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How would this be checked exactly?

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**Author:** ![Alfie](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@Alfie](https://forums.steinberg.net/u/Alfie)\
**Post date:** [March 20, 2024, 1:55pm UTC](https://forums.steinberg.net/t/steignberg-download-assitant-failing-to-download-video-decoder-for-avid-dnxhd-3-0/904283/4 "2024-03-20T13:55:27Z")

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Actually, I changed the location folder (probably to one that had different access/permission settings) and that worked, thank you!!

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**Author:** ![JuergenP](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/juergenp/32/137487_2.png) [@JuergenP](https://forums.steinberg.net/u/JuergenP)\
**Post date:** [March 20, 2024, 1:56pm UTC](https://forums.steinberg.net/t/steignberg-download-assitant-failing-to-download-video-decoder-for-avid-dnxhd-3-0/904283/5 "2024-03-20T13:56:15Z")

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Ok, I just wanted to explain how to check the destination, but good to know it works now for you.