This is not actually a problem with Cubase but a problem with my order and the fact that no one at support has answered any of my emails!!
I ordered cubase 10 artist on May 18th, which needed to include the USB E Licenser key. Since I could not wait 10 days to receive this, the next day I called around town and found a local music store that had it in stock and bought it.
Once everything was setup and working I submitted a ticket to Asknet Support telling them to cancel part of my order, and to reimburse the charges, since I already had bought the USB key. I also sent them a seperate email (e-mail) as it was not letting me create an account on their website.
The next day I received an email with my invoice. I again emailed Asknet Support and also CCd Steinberg (e-mail). Telling them again not to send me the USB key and to cancel my order. No Answer.
Day after that I received a shipping confirmation. For the third time I sent another email, this time adding e-mail (along with e-mail and e-mail). Still no answer.
Yesterday in the mail I received the USB key in the mail, which I have not opened!
Yes I know there’s the 1-415-449-5700 number for asknet. But the hours are from Monday to Friday while I’m working. Also this is a long distance and I do not want to end up with a crazy phone bill from calling them!
Can someone from Steinberg please help me with this? I am a first time user of Cubase and this is off to a bad start!
Thank you,
Richard.