I am reposting this here since no one has answered my post (from last week!!!) in the “Cubase 10 issues” part of the forum:
I have a problem with my order and no one at support has answered any of my emails!!
I ordered cubase 10 artist on May 18th, which needed to include the USB E Licenser key. Since I could not wait 10 days to receive this, the next day I called around town and found a local music store that had it in stock and bought it.
Once everything was setup and working I submitted a ticket to Asknet Support telling them to cancel part of my order, and to reimburse the charges, since I already had bought the USB key. I also sent them a seperate email (firstname.lastname@example.org) as it was not letting me create an account on their website.
The next day I received an email with my invoice. I again emailed Asknet Support and also CCd Steinberg (email@example.com). Telling them again not to send me the USB key and to cancel my order. No Answer.
Day after that I received a shipping confirmation. For the third time I sent another email, this time adding firstname.lastname@example.org (along with email@example.com and firstname.lastname@example.org). Still no answer.
Last week I received the USB key in the mail, which I have not opened!
I’ve called the customer support number (1-415-449-5700) a couple of times and no one ever answers.
I’ve left messages and no one has called me back!!
Can someone from Steinberg please help me with this? I am a first time user of Cubase and this is off to a bad start!