Steinberg AU wrapper issues with Logic Pro

Hello Arne
We contacted Apple and they said that “this is not Logic failure” :(.
They said this may have different causes including user permissions etc.
Do you (Steinberg) have the same problem with your plugins that they are not recognized on the Instrument list in Logic but they are “successfully validated” and nothing helps?
Sometimes clearing the cache helps but not on every computer. Clearing cache is not problem for the users, but sometimes nothing helps except creating the new account. This is most important issue for us.
If you cannot talk about this on the public forum I can talk to you by company e-mail address.

EDIT:
Someone wrote about this issue here: Padshop 2 not working in Logic - #7 by Gerrit_Junge
Any solution?