Steinberg Download Assistant connection error

Cubase
1

Hi,
My Steinberg Download Assistant has starting giving me an error when I open the app:
“A connection to the download server could not be established”

This errro began after I started using an additional computer at a remote location for my Steinberg software (Using the same licenses).

I have tried disabling antivirus and firewall, rebooting e-licensor, rebooting PC. I have also updated the Steinberg Download Assistant and other apps like the Activation manager.

From what I understand I can use the software on two computers (the apps must not be open simultaneously). Is there a fix for this issue?

I am using Cubase Elements 12.

2

Unless your software is only available via the SDA use the website. Save yourself a lot of time and effort. I’ve never got it to work satisfactorily.
There are a heap of topics here regarding the SDA. Just do a search, you might get lucky.

3

Thanks Googly_Smythe :smiley: . I would use the downloads page, but my product called Absolute 5 requires the SDA for many of the downloads, if not all of them. I am going to try and deactivate the license in the Activation manager on the second machine - maybe my primary machine license will then be seen as valid.

4

Which version information has the Steinberg Download Assistant?

5

After deactivating the licenses on the second machine, the download manager on my main machine finally worked. The version is 1.37.4 . I am not sure if Steinberg resolved this, but if they did I am most grateful.