Steinberg Download Assistant is broken beyond repair?

[Alazarin]

Soooo… the updates to Cubase 13 and Cubase 14 were released and I thought I’d try using the Download Assistant one last time before going to the download page.

AND. IT. WORKED.

Yes, I’m pleasantly surprised but still left with the unanswered question as to why it failed before and whether it fail again. Does it just work at random intervals? Let me know if it’s started working for you.

[Googly_Smythe]

@Alazarin

AND. IT. WORKED.

…And a stopped clock is right two times a day.

[alexis]

I’ve used the SDA several times over the past few days on two computers (c. 2014 DAW computer and a Microsoft Surface Pro 6, both W10), and had no problems at all after updating the SDA as we’ve been requested to do - no problems I’m aware of at any point in those two processes.

@jon.endres

I sure wouldn’t wanna be a dev troubleshooting this problem

I agree!

[pmallett57]

Have to say…today I tried to put Cubase 14 pro on my laptop…MS Surface 5, W11. I used to have C12 on it, but fancied an upgrade.
What a palava…SDA wouldn’t connect. Uninstalled it…tried to download and reinstall… apparently it was still running!!
Rebooted…same.
Manually installed Library Manager, Activation manager etc and C14… success.
Then tried SDA again…success…WTF???

On my studio PC it has always been a trouble free experience?

[Skif]

New Version Download Assistant version 1.36.4 is broken also.
Have to manually download. Why ?? Dec 08 2024

[stevont]

I posted my experience on another SDA thread:

Steinberg Download Assistant - NOT WORKING!

Not sure which thread to add this to so… I don’t us SDA often enough to memorize what I consider to be most annoying but I do seem to remember that when you click “install” on some items it just downloads the item and you have to seek out the dmg and install it manually. Even thogh SDA makes it seem like you’re done. My experience this morning: Prompt: “You must update Download Assistant” ok asks for computer admin password. it updates Dialogue appears; Login failed I sign in again After si…

[SpaceBagel]

Yes! After giving me only error messages for 3 months, SDA started working again for today.

Installed updates to ASIO Driver, Mediabay without problems. (Previously, it would always fail)
Then I managed to update Dorico 5 and Cubase 13. The first attempt failed, then on a retry it was successful.

I also had a update to Windows 11 this morning - maybe that had something to do with it.

[battleangel]

Still broken beyond repair…
Opening SDA - can’t, must update, can’t update - error
Downloaded SDA from the website - installed
Opening SDA - opened, error updating activation manager - continue to work
Trying to download something - error, can’t download…
Downloaded Activation Manager manually
Opening SDA - opened, error updating mediabay - continue to work
Trying to download something - error, can’t download…

Error, error, error, error… Steinberg, seriously, what’s wrong with you?

[Thor.HOG]

As said in your other post, make sure you tell people this part:

@battleangel

Like I said. My PC is controlled by the external IT team. I have limited privileges on this machine. The last thing I need is to spend days asking IT to give me this and that permission, explaining why I need it (because Steinberg can’t do their job properly).

You are, at best, being disingenuous. There are decent, hardworking people on this forum going out of their way to help others, and it’s absolutely inappropriate for you to say things like “Steinberg, seriously, what’s wrong with you?” all the while knowing you’re on a managed PC where you need your own IT department to ensure access functions properly.