Steinberg Download Assistant was unable to connect to the internet

Dorico
,
1

Hello everyone,

I am having a serious problem with Dorico on Windows and would greatly appreciate any help.

I recently tried to update Dorico, but discovered that Steinberg Download Assistant was unable to connect to the internet. The message I receive is that it “cannot establish a connection.”

When I try to launch Dorico, it redirects me to Steinberg Activation Manager, which shows essentially the same error: it cannot connect to the internet. As a result, I cannot use Dorico at all.

So far I have tried the following without success:

  • Reinstalling the latest version of Steinberg Download Assistant.

  • Disabling all antivirus and firewall protection (both McAfee and Windows Defender).

  • Completely uninstalling all Steinberg applications and components, including HALion and the Steinberg ASIO Driver, before reinstalling.

  • Setting Microsoft Edge as my default browser and successfully logging into my Steinberg account through it.

My internet connection is otherwise working normally, and I can access my Steinberg account through a web browser without any issues.

This situation is becoming critical because I rely on Dorico for professional responsibilities and currently have no access to the software.

Has anyone experienced a similar issue or found a solution? Any advice would be greatly appreciated.

Thank you very much,

Daniel

2

Have you tried downloading the SDA directly from the Steinberg site? A while back the certificate for the page needed to be renewed; so make sure you have the latest version.

3

Yes! I have this version:
Steinberg_Download_Assistant_1.39.3_Installer_win

4

Are you on a VPN?

5

No. The only VPN Service that i have is on McAffe, it’s always dissabled.

6

For future users:
SOLVED

This was driving me almost crazy. After trying many of the solutions I found in forums and recommendations, I noticed that the latest Windows update had disabled the “Set time automatically” option in my system settings.

After re-enabling it, Steinberg Download Assistant started working correctly again.