On upgrading both Cubase and Nuendo elicenser products so not to lose them, to find that the grace period for Cubase 14 is only 4 weeks is a kick in the teeth. Coupled with the non-sensical “rewards” of 70 % off another version of Cubase? I just upgraded my license, 2 actually, so why on earth should I want to buy another?
It would be much more of a reward to users who upgraded their elicenser products to get a free update to the next version of the software.
A grace period of 2 months seems a lot fairer? 4 weeks is nothing!
Whilst I love Steinberg products, the support for Australia is not inspiring, there is no accountability to contact the company for anything non-support related and conveniently use a third party e-commerce to sell their products (who are not interested in anything but sales on contact).
After 20 years of paying for software after software, updates galore this new era of fleece and release is depressing. Not just with Steinberg, customer loyalty meens very little these days.
At least Steinberg make kick ass products for us all!!
It’s a fair point you make on the grace period. But in direct reference to the elicenser close down, not really changed my opinion. The rewards thing really made no sense relating to the product you just updated. Your update/upgrade system is the most cost effective, like it.
Good point. It’s not the users’ fault that Steinberg suddenly decides to stop supporting the old eLicenser products. They could at least have been a bit more generous and let people have Cubase 14 for “free” if you bought 13.
If I knew, that Cubase 14 would be released so shortly after the sale I would have waited with the activation.
What’s annoying is that some of the fixes that were supposed to be in 13, like the dark menus, are moved to 14, instead. I don’t care much about their new flashy features, as I am still learning 13, but asking me to pay a full update price to only get the dark menus is a bit of a kick in the nuts.
This one burned me, too. I upgraded (from 9.5!) during the sale, but didn’t install or activate until the end of October (finishing up existing projects).
I contacted Support, who told me it didn’t matter - the date that counts is when you entered the license key into your MySteinberg account.
Lesson learned. Buy on sale, sit on the keys for at least a month.
.