Just beware what is going to happen to you as a paying customer. For the record, I have given thousands of dollars to this company since Cubase VST 3.7 through SX1, Cubase 4 through Cubase Pro 9.
About 2 mos ago, I started running into “USBDeviceOS_Finish expected but received”. This has rendered Cubase 9 unusable. After googling this error and following advice on these forums, I’ve done a bunch of troubleshooting (uninstalling/reinstalling Cubase, uninstalling/reinstalling Syncrosoft drivers, trying different ports/etc). Started going through support.
Edit to Add: all the VSTs work on this dongle, just not Cubase itself. Also, there are numerous posts of having a new dongle not resolve this issue. We shall see. ELicenser works fine and can see all my licenses.
Point 1 – You cannot contact support via email. You must contact them during business hours at their convenience.
I went through 3 support people. They all had me reinstall drivers, reinstall the software, etc. One even had me update my audio drivers, being fully confident that would resolve what seemed to me to be an unrelated issue. After a week, the third guy said he’d escalate my ticket. Then, a few days later I got the following email, essentially asking me to spend more cash. No big deal, I went ahead and ordered a new dongle. Then got an email that they are out of stock, and who knows when a new dongle will ship? Is it right to make the customer pay for hardware protection and then not have a ship date?
Spend more money email:
The error you’re receiving is related to a failing USB eLicenser which is not uncommon with keys (like yours) that date back to Cubase SX 1. Is the key recognized in the eLicenser Control Center? If so, you will need to purchase a new USB eLicenser here:
You can transfer your licenses by dragging and dropping them from the old USB eLicenser to the new USB eLicenser in the eLicenser Control Center.
I believe this should resolve your request so you may receive a survey. That said, if you’re still experiencing difficulty please reply directly to this e-mail and I’d be happy to assist further.
Thank you for contacting the Steinberg US Support team.
Steinberg US Support
Support Line: 844-358-4022
Dongle whenever email:
Thank you for placing your order in our online shop.
Please be advised that due to strong demand, we are experiencing a backorder situation on the product(s) you ordered.
We currently have no exact date of delivery for new products. As soon as we receive the goods, we will ship your order as soon as possible.
If you would like to cancel your order, please let us know.
Please accept our apologies for the inconvenience caused.
Thank you for your patience and understanding.
Should you have any other questions, please do not hesitate to contact us again.
i. A. Julia Wenger
Logistics Customer Center