Hi,
Activation Manager is reading the message above, even after reinstalling. I’ve had this before a few a times and it seems to have resolved itself, but I need to use Dorico4 and it’s currently locked me out, saying “to activate Dorico, switch to Steinberg Activation Manager […]”.
Hope you can help!
Many thanks,
Ben
Steinberg-Activation-Manager-Diagnostics_20230814T144636.zip (25.4 KB)
Can you please try restarting your computer in the first instance, to see if that helps?
Many thanks Daniel!
I tried this already and unfortunately it hasn’t helped.
Could you please try running Terminal and typing the following command:
ls-al /private/tmp > ~/Desktop/output.txt
This will create a file called output.txt on your desktop: zip that up and attach it here.
The other thing to check is that you’re definitely running the latest version of Steinberg Activation Manager and the License Engine: can you run Steinberg Download Assistant and see if it wants to download any updates to any of these components?
Thanks. All up to date - if I type the command into terminal I get:
zsh: command not found: ls-al
Apologies, that’s a typo in what I wrote for you to try. There needs to be a space between ls and -al, like this:
ls -al /private/tmp > ~/Desktop/output.txt
My colleagues have a further suggestion: it appears that your temporary folder isn’t group-writeable, which will be preventing the License Engine from creating some temporary files it needs. In the Terminal, please paste the following:
sudo chmod g+w /private/tmp
You’ll be prompted for your password: enter the password you use to log in to your Mac. Then try running Dorico and you should find that everything is working.
Many thanks - that last command hasn’t fixed it yet unfortunately.
But I do now have the output file.
output.txt.zip (716 Bytes)
Could you please try the following:
sudo chmod a+x /private/tmp
then try running Dorico again?
Cheers Daniel - still no luck :-((
Is it possible that there is still a running Steinberg License Engine process from before you made those changes? It will show up in Activity Monitor if so—just quit SAM and Dorico and then quit or force-quit the Steinberg License Engine process in Activity Monitor.
Thanks Richard - I double-checked that, but they aren’t running in the background!
Ah, OK. In that case could you try re-capturing the SAM diagnostics and post the new file here, now that the /private/tmp directory is writeable—there might be a different error now.
Got you - here goes! Appreciate all your help.
Steinberg-Activation-Manager-Diagnostics_20230815T130549.zip (27.6 KB)
Hmm, no, curious, that looks like the same problem. Sorry about this, but could you try the following variation on the previous command suggested by Daniel:
ls -ale@ /private/tmp > ~/Desktop/output.txt
That provides a tiny bit more info than the previous version. If you could then post the result I can take a look.
The only other thing I can think of off the top of my head is that Symantec (which I can see you have installed) might be interfering with things. Perhaps you could try switching it off temporarily to see if that helps?
When the license manager prevents me from opening Dorico, and Activation Manager can’t solve my issue, I usually go to Safari and log into my My-Steinberg account. It seems to work.
Paolo
One more thing, I think ideally /private/tmp is supposed to have the “sticky” bit set. It’s probably not related to this problem, but you could try doing sudo chmod +t /private/tmp to see if that makes any difference.
Thanks all. Have tried the above things, but am still getting the same error message. Have attached another new diagnostics report in case it flashes up anything else. Apologies for this!
Steinberg-Activation-Manager-Diagnostics_20230815T151813.zip (28.4 KB)
Could you upload the new output.txt file too?