# Steinberg support, expected response time?

**URL:** <https://forums.steinberg.net/t/steinberg-support-expected-response-time/100263>\
**Category:** Cubase\
**Tags:** cubase-9\
**Created:** [November 22, 2017, 8:03pm UTC](https://forums.steinberg.net/t/steinberg-support-expected-response-time/100263 "2017-11-22T20:03:50Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![40W](https://avatars.discourse-cdn.com/v4/letter/4/7ab992/32.png) [@40W](https://forums.steinberg.net/u/40W)\
**Post date:** [November 23, 2017, 2:51pm UTC](https://forums.steinberg.net/t/steinberg-support-expected-response-time/100263/6 "2017-11-23T14:51:17Z")

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> **[Anyone else feel Steinberg support is terrible?](https://forums.steinberg.net/t/anyone-else-feel-steinberg-support-is-terrible/97707)**
>
> 2 open support requests (both simple in nature), One is 9 days going unanswered and the other 4 days & counting. Was thinking of upgrading to Cubase 9 Pro but if this is what I have to deal with when I have to contact tech support than no...

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