So, I post a support ticket and after 3 days, posted another more urgent one as I had not received any response (not for the first time)". I had a reply from one. Not answering the request, but merging it with my original and marking the moved post as SOLVED. I’m sorry but this should not count to the support ticket response rate as Steinberg have still COMPLETELY IGNORED ME!! How do they get away with reportedly being the best and keeping a loyal customer base?
Cubase 9.5 Coco Compliance
September 24, 2018 11:13
As a blind user of Cubase, I recently swapped over from PC (inaccessible) to Mac High Sierra (some accessibility) as I read that 9.5 was compatible with the coco framework. Unfortunately, I am unable to get any speech output of tool tips even with them being switched on in both Cubase settings and Voiceover. Is there anyway I can do this?
I shall also be in receipt of a Native Instruments S series keyboard which does have speech accessibility for NKS products. Could you please advise which of your products are NKS ready. I have Cubase Pro 9"5’ Absolute 2 and Wavelab 9.5
Also, as an aside, I am unable to install Halton 5 through your product download portal as it downloads and then always states that it is unable to install, please try again later. Any ideas?
I know this is quite a lot but I have been using Cubase since version 5 (before losing my sight) and it seems a shame to have to move away from you to another DAW product as I really like Cubase.
Today at 15:39
Request #136362 “An Error Occurred While Download…” was closed and merged into this request. Last comment in request #136362:
I keep getting the error message stated in the title of this support ticket when installing on my Mac mini *High Sierra). All other components of Absolute 2 have been installed but Halion 5 downloads completely, then while waiting for it to finish, I get that message. I have tried on numerous occasions but to no avail. I have already sent a request for this 4 days ago but have not yet received a reply. Please help
Today at 17:24
Is this a joke?
Could you not have spent the time answering my support ticket?
Please provide either a solution, or at least something telling me it is not possible. I was considering looking at the symphonic orchestra you recently released but am loathe to do so before I know I am able to use the product.
Your help would be greatly appreciated.