Steinberg support gone home?

For 5 days now I’ve had no response on my support ticket!!
Very, very disappointed!

In a separate topic I have explained my USB elicenser problem in detail and only one person responded with suggestions which sadly have not solved my problem.
In short: USB eLicenser not visible in Windows 10 (v2004) eLicenser Control software.
Have followed up on all Steinberg on-line suggestions and googled for some more to no avail.
Cannot use my Cubase Pro 11 software in Windows. In MacOS Catalina no problem, but Windowds 10 is my main OS.

Any one experiencing same problems with support or USB dongle?