The simple reason for resurrecting this topic is that, after 5 years, this is still an issue that people (Steinberg included) must be aware of. The fact that people are quick to reply with similar stories proves this point.
While I appreciate your suggestion – and the things Steinberg has done throughout the years – this is really not the point of this thread. The point is that Steinberg need to step up their customer support.
If Im not mistaken, a steinberg mod just said “they just dont think about you ; )” to a customer who has problems with their company’s well known, extremely poor, low-bar setting customer service and its average 2 month response times. Huh.
No “standing” with support – as if paying $600 for a license provides me no legal standing with which to get support out of you, one way or the other? I mean if you are serious about this, what do the German small claims courts look like? Did you guys want to see if I have “standing” to get support, or if delaying email responses so long that people give up is something I can still get satisfaction for?
There are other ways, outside this forum, to deal with this. Its strange ‘steve’ doesnt sense this.
My meaning of *standing *was clear: it was in the same sense you used it in the post I replied to, and not legalese jargon. I just made a little wordplay.
I won’t respond at all to your other specious aspersions.
I really dont require any further ‘support’ from you, Steve, and I dont care about your meaning vs my meaning of ‘standing’. Does a barrister have standing, Steve? Thanks for all your help, though.
Ive already screen-grabbed what I needed to, and I communicate nearly 100% via email anyway, so stop wasting our time.