I’ve been going around and around trying to update GrooveAgent. A couple calls to Steinberg support and an elevation of my issue resolved it in record time. I don’t want to kick the hornet’s nest but as far as I’m concerned Steinberg support was prompt, relaxed, friendly, accurate, and amazingly helpful.
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Thank you for posting this! There’s huge selection bias going on in forums like this - people tend to post only when they’re upset - so it’s nice to acknowledge from time to time that the people whose job it is to provide support are generally doing a good job!
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Support are brilliant . Ive had nothing but trouble with Cubase 12 and Halion 7 not playing well together and support answered my ticket within one working day and over the course of a couple of weeks back and forth emails we finally got to the bottom of most of the issues .
Ive only had to use support 3 times in 34 years but they were on the ball . no complaints there 
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I’m happy you solved it. May I know what problems you had with Halion 7 and Cubase 12?