I am trying to get PadShop Pro reinstalled on my PC after a reinstall of Win7 OS. I have the code I have paid for, but as I put the code into the eLicenser I am told the code can only be used ONCE. Say what?
This seems a bit strange considering I paid something for the code and the software.
But stranger still, is that the option to create a Support Ticket is not what it used to be. In one section of the instructions for creating a ticket, the old 'My Steinberg is displayed as an example - but this no longer exists, things have changed. So what does exist is a new ‘My Steinberg’ page and a series of gray bars/tabs that have an arrow on the right hand side of them. Implying you could click on one of them and enter some information? Not possible. Is this a temporary snafu or does this page not work at this point?
All I want to do is install PadShop Pro, a product I have paid for and have a code for. However I cannot contact Steinberg about this issue. Can somebody direct me to a solution PLEASE? Thanks.