I gave remote access to my computer to the Steinberg tech support and they said maybe this laptop does not work with the UR824. I was not confident that they really knew this and it doesn’t make much sense since a Presonus USB interface worked fine. He did spend about 2 minutes or less before coming to this conclusion.
It has the same chipset as the I3,5 and 7 new processors but has the pentium B940. It has windows 7 64 bit and 8 gig ram. If it cannot work with a standard laptop than I think I should just get a refund.Doesn’t a warranty guarantee that soemthing works or the company fixes it? I guess i will have to ask a lawyer friend about this.
On the other hand, It would be my favorite interface if it worked.