I gave remote access to my computer to the Steinberg tech support and they said maybe this laptop does not work with the UR824. I was not confident that they really knew this and it doesn’t make much sense since a Presonus USB interface worked fine. He did spend about 2 minutes or less before coming to this conclusion.
It has the same chipset as the I3,5 and 7 new processors but has the pentium B940. It has windows 7 64 bit and 8 gig ram. If it cannot work with a standard laptop than I think I should just get a refund.Doesn’t a warranty guarantee that soemthing works or the company fixes it? I guess i will have to ask a lawyer friend about this.
On the other hand, It would be my favorite interface if it worked.
A different tech called me and said to uninstall antivirus software. It still lost sync once last night in 3 hrs. This was a big improvement from before.
Peter
That article said to use the built in sound card for computer sounds. I assumed that it would better to disable it. I have all windows sounds disabled. I changed a usb setting in advanced power settings now. I will see how these things work.
If I use the UR824 to play videos online,the sound goes fuzzy and distorted once or twice in an evening. It also does this if I use it in cubase. I have to disable the sound card and then enable to get it to work.
The article said I should use the built in sound card for anything other the the recording software. I would then have to route those outputs to my monitors somehow or use 2 inputs of the 824,which I would prefer not to do.