Hello, i have a problem with my Cubase, please help me.
I bought Cubase and used it for about a month, after which it stopped working. The elicenser shows me this message (check attached file). What is happened?
There is no attached file for us to look at.
Regards
Did you use Zero Down Time or the Resale Wizard?
That usually happens when you transfer the license from a dongle to another and the process fails for any reason.
Please try maintenance in the eLC and check for the relevant option under the Actions menu - if both fails, please contact support ASAP.
Thank you very much for your answer! I live in Russia and i can’t find the contacts of support. Where is it?
That would be Yamaha Russia, you find the contact here: Become a Steinberg Reseller | Steinberg
However, for this specific case they’ll need to relay the info to Germany on your behalf, so you might as well write directly to info at steinberg dot de
i wrote my question to customerservice at asknet.com, support_ru at inquiry.yamaha.com and info at steinberg.de but nobody answer me.