steinberg ur basic fx

hey I bought steinberg ur44 soundcard and I got with it plugins named “basic fx”
I confirmed the license with the soft e licenser but when im trying the insert the plugins to cubase (5) its says
[0000] unknown request
also i figured out when I go to devices- plugin information-program plugins
i can see that steinberg ur44 extentions is unactivated when im trying to activate it
its says “the component failed to initialize”
please help me thank you.