Steinberg's help in Europe is a joke

I have purchased groove agent 5 but cannot reinstall it after a pc crash. Nobody has responded to my inquiries by e-mail for 20 days. zero contact via chat, just like in the USA. I admit that I feel robbed. Therefore, I warn you against this company. Regards.

Ps. I don’t know English, so I use Google translator

Problem solved, but only by phone call, unfortunately I had to arrange an interpreter.