Still getting message that my cubase 13 isn't activated and will expire

I bought cubase 13 and followed directions. So I think it might be an e license thing. My Vienna works on that dongle but Cubase 13 doesn’t seem to show up.

It looks like you may have purchased the wrong upgrade by mistake. Does a valid Cubase Pro 12 license show up when you run the Steinberg Activation Manager? If so, you had to purchase the update from Cubase Pro 12 to Cubase Pro 13.

Please check out this Help Center article if you need to request a refund: