Still unable to run Dorico 4

I’ve gone through all the steps Daniel listed, several times and almost every day since the post above, 6 days ago. The upgrade from my Dorico Pro 3.5 Education license to Dorico Pro 4 is still showing as “Verification Pending” in the SAM.

I’m running the latest version of the eLicenser, the Download Assistant, and the new Activation Manager version 1.1

I’m grateful that Ulf, from Steinberg Headquarters, shared some posts from other users with tips to try, but none have resolved my problem.

I opened a support request last Saturday, 12 February. Yesterday, I added a comment to that support request with my Steinberg ID email, the update Download Access Code I was emailed, and the serial number of my eLicenser. Apart from my email address, this information was already in the screenshots I sent last Saturday.

I appreciate the Steinberg support team are very busy, but to help manage my expectations, I’d just like to know how much longer I might need to wait for them to reply to me and resolve this issue?

I still have access to Dorico Pro 3.5, but I really miss using the jump bar and all the other fantastic new features of D4.

Best wishes,


I’ve just sent you a private message that should hopefully resolve this to your satisfaction, Harry. Sorry for the delay.

Hi Daniel,

Thank you so much for sorting this out. I really appreciate your help.

Best wishes,


I am currently in the exact same situation as above if you could please help me to resolve this as well.

The same applies to me. I would really appreciate a solution soon.
I can no longer work on all my projects that I have edited with Dorico V4.
Regards, Marien